• What are the delivery times?

    All of our deliveries and installations are completed within 14 days of order confirmation. All of your furniture will be delivered and installed at the same time. Some orders may have longer delivery times depending on our inventory. We recommend that you order your furniture 3 weeks in advance.

  • Is there an additional charge for delivery and installation of my furniture?

    Our service includes the installation and delivery of your furniture. Before your order is confirmed, you will be sent a short questionnaire. If you do not have an elevator, if you live above the second floor, or if you do not have adequate parking, additional charges may apply.

  • Do I need to provide identification when placing an order?

    Yes, we will ask you for a copy of your ID (ID card, passport, driver's license) on the day your furniture is delivered.

  • Where does the furniture in your catalog come from?

    We work with brands such as Pols Potten in France, Lorena Canal, Bloomingville in Denmark, and other luxury brands. Our furniture is built to last. We select it based on the quality of the materials used in its manufacture, its origin, and its durability. All of our products are also chosen for their comfort and design.

  • Is the furniture installed on site?

    Some of the furniture is pre-assembled at our warehouse to save you time. Some pieces will need to be assembled on site, but our teams are (almost) as fast as lightning. Sit back, relax—you won’t even notice the time passing.

  • Can I buy my furniture?

    Yes, at Swaap, we want to offer our customers maximum flexibility, and we know that you may fall in love with your furniture. That’s why we offer you the option to purchase it at any time during the term of your subscription. Just send us an email at info@swaap.ch, and a member of our team will send you a quote.

  • Is all your furniture new?

    At Swaap, we are committed to fostering a circular economy, and we have implemented a maintenance and cleaning process that allows us to refurbish all our products and give them a second life. We pay close attention to the condition of the furniture we provide to you. The furniture you rent from us is new or like-new. All furniture for sale is brand new.

  • Can I swap out my furniture during my subscription?

    Of course, you can exchange one or more items from your subscription during the subscription period. The cost of this service is 99 CHF for each exchange requested. This includes the cost of replacement, delivery of the new items, and pickup of the items you wish to exchange. Your monthly payment will be adjusted based on the price of the new items you select.

  • Is there a notice period for returning my furniture?

    Yes, you must notify us—by email, phone, or through your personal account—at least 20 days before your subscription ends to let us know the date you’d like your furniture picked up. We’ll contact you to confirm a time together.

  • What happens if I damage or break one of my pieces of furniture?

    We want you to enjoy your furniture to the fullest. We simply ask that you take care of it as you would your own personal belongings. If the use of the furniture results in major repairs, maintenance, or intensive cleaning, our team will determine the costs of repair or replacement on a case-by-case basis.