Refund policy

Total return case:

• In the event that the Customer refuses delivery entirely due to non-compliance with the Products ordered online or defects in the Products ordered, Swaap will take the Products away. In this situation, it is advisable to contact Swaap's customer service department immediately via the "Contact" section of the Website in order to determine the applicable procedure, within 7 working days of the delivery attempt.
• Otherwise, the contract shall be deemed terminated and the Customer shall no longer be entitled to request a new delivery or claim any compensation other than the refund of payments already made.

Partial return case:

• In the event that the Customer partially refuses a delivery due to non-compliance or damage, Swaap will take back the damaged Products and will ensure that they are replaced as soon as possible with an equivalent Product.
• The delivery date of the products constitutes the delivery date of the order, and will therefore be the date on which payment of the prices is triggered, with the exception of undelivered Products, which will only be invoiced when they are delivered.

In all cases:

• The Customer and Swaap must complete the inventory at the time of delivery and indicate in this document any damage and/or non-conformities observed.
• A Customer who has knowingly rented a Product in a condition with imperfections or damage will not be entitled to a return or exchange for an equivalent Product without damage.
• Customers who, after completing the inspection of the premises, accept the order, will no longer be entitled to a return or exchange for non-compliance or defects in the Products that were not noted in the inspection of the premises.