• What are the delivery times?

    All our deliveries and installations take place within 14 days of order confirmation. All your furniture will be delivered and installed at the same time. Some orders may have longer delivery times depending on our stock. We recommend ordering your furniture 3 weeks in advance.

  • Is there an extra cost for the delivery and installation of my furniture?

    Our service includes the installation and delivery of your furniture. A short survey will be sent to you before your order is confirmed. If you do not have a lift, if you live above the second floor, or if no reasonable parking space is available, additional charges may apply.

  • Do I need to provide ID when ordering?

    Yes, we will ask for a copy of your ID (identity card, passport, driving licence) on the day your furniture is delivered.

  • Where does the furniture in your catalogue come from?

    We work with brands such as Pols Potten in France, Lorena Canal, Bloomingville in Denmark and other luxury brands. Our furniture is built to last. We select it for the quality of the materials used in its manufacture, its origin and its durability. All our products are also chosen for their comfort and design.

  • Is the furniture installed on site?

    Some of the furniture is pre-assembled in our warehouse to save you time. Some pieces will need to be assembled on site, but our teams are (almost) lightning fast. Sit back, relax - you won't even notice the time passing.

  • Can I buy my furniture?

    Yes, at Swaap we want to offer our customers maximum flexibility, and we know you may fall in love with your furniture. So we give you the option of buying it at any time during your subscription. Simply email us at info@swaap.ch and a member of our team will send you a quote.

  • Is all your furniture new?

    At Swaap we are building a circular economy and have put in place a maintenance and cleaning procedure that allows us to recondition all our products and give them a second life. We pay close attention to the condition of the furniture we provide. The furniture you receive for rental is either new or as good as new. Furniture for purchase is all brand new.

  • Can I exchange furniture during my subscription?

    Yes, you can exchange one or more products in your home during your subscription. The fee for this service is 99 CHF per requested change. It includes the replacement costs, delivery of your new products and collection of those you wish to exchange. Your monthly payment will be adjusted according to the price of the newly selected items.

  • Is there a notice period for returning my furniture?

    Yes, you must let us know - by email, phone or via your personal account - at least 20 days before the end of your subscription, indicating your preferred date for the collection of your furniture. We will contact you to confirm a time together.

  • What happens if I damage or break one of my furniture items?

    We want you to enjoy your furniture to the full. We simply ask you to look after it as you would your own belongings. If your use of the furniture leads to significant repairs, maintenance or intensive cleaning, our team will determine the repair or replacement costs on a case-by-case basis.