Payment methods

At Swaap, everything is paid by bank transfer. No card to register, no direct debit on an account you do not control: a clear invoice every month with our bank details, and you stay in charge.

How paying for a rental works

  1. You receive your first invoiceAfter the order confirmation, we send you the invoice for the first month's rent and the delivery costs, with our bank details.
  2. You pay by transferFrom your Swiss or international e-banking. The first rent must be credited to our account before delivery — allow for banking delays: one to two working days for a Swiss transfer.
  3. We deliver and installOnce the payment is received, the delivery is confirmed. The rental starts on the day of delivery, never before.
  4. Then one invoice per monthRent is invoiced monthly and is due on the 1st of the month. A standing order in your e-banking means you never have to think about it.

Why bank transfer only?

It is a deliberate choice. Furniture rental is a relationship that lasts months: we prefer transparent invoicing that you approve each month from your own bank, over a silent charge on a card. Your bank details never pass through our site and are stored nowhere with us — you pay from your own bank, and that is all.

Tip: set up a standing order for the 1st of the month in your e-banking. You will never miss a due date, and you cancel it yourself at the end of the rental.

For purchases

The same principle applies to buying furniture — from the catalogue, when exercising the purchase option during a rental, or for outlet pieces: an invoice with our bank details, payment by transfer, and the furniture is yours on full payment.

For businesses

Business clients — events, office fit-outs, home staging — receive an invoice in their company's name, compatible with their supplier payment processes. Give us your internal references (order number, cost centre) and we carry them onto the invoice.

Frequently asked questions

Do you accept credit cards or TWINT?

No, bank transfer only. That is what allows us simple, transparent invoicing, with no hidden fees and no payment data stored.

When must my first payment arrive?

Before delivery: receipt of the first rent and delivery costs is what confirms the appointment. Allow one to two working days for a Swiss transfer, more from abroad.

Can I pay from a foreign account?

Yes, by international transfer (IBAN). Allow longer delays and check your bank's fees — the amount credited must match the invoice.

What happens if I pay late?

A reminder is sent. The exact terms — reminder fees from the second reminder and statutory default interest — are set out in our terms and conditions.

How will I receive my invoices?

By e-mail, each month, to the address given at the time of ordering. For businesses, we can include your internal references.

A question about invoicing?

Write to us — we reply within 24 hours.

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